The Notifications Module automates communication management for orders, payments, and reservations, ensuring timely and efficient updates via email, SMS, or push notifications. This versatile system supports both automated messaging and manual customisation, giving administrators full control over communication processes.
Key Features and Functions:
Comprehensive Notification Management
- All-in-One Communication Tracking: Manages all notification types, including order confirmations, shipping updates, and cancellation alerts.
- Flexible Notification Customisation: Allows full control over content, formatting, and delivery methods to suit specific business needs.
- Targeted Notification Delivery: Uses specific recipient IDs to ensure messages reach the right customers.
Automated and Real-Time Updates
- Scheduled Reminder System: Sends automated reminders for upcoming reservations, ensuring customers and staff stay informed.
- Real-Time Status Notifications: Instantly notifies customers of any order or reservation changes.
- Proactive Feedback Engagement: Sends post-purchase feedback requests, encouraging customer reviews.
Operational Efficiency and Administrative Control
- Dedicated Alerts for Administrators: Provides custom alerts to administrators for urgent updates and critical system events.
- Efficient Bulk Update Tools: Allows bulk management of order and reservation updates, streamlining communication.
- Extended Communication Reach: Supports alternative contact details, ensuring notifications reach all relevant parties.
Enhanced Customer Communication
- Template Options for Notifications: Offers pre-designed, customisable templates for consistent and professional messaging.
- Streamlined Document Communications: Includes document templates to simplify the sharing of detailed order and reservation information.
- Detailed Payment Instructions: Provides clear payment guidance, including bank transfer details, for seamless transactions.
- Guidance for Local Pickups and Reservations: Sends detailed instructions for local collection processes, enhancing customer convenience.
Optimised for Seamless E-Commerce Operations
By automating and streamlining order, payment, and reservation communications, this module enhances operational efficiency and ensures a smooth, responsive user experience.
